At Options Holidays & Tourism, your trust is our top priority. We are committed to safeguarding your personal data in compliance with the UAE Data Protection Law (PDPL) and global best practices. This Data Policy outlines how we collect, use, protect, and disclose your personal data.
We collect data only to the extent necessary for providing and improving our travel services. This includes data you provide directly, data collected automatically through your interactions, and data from third parties (with your consent).
a. Personal Identification Data: Full name, nationality, gender, date of birth, Passport or Emirates ID number, contact information.
b. Travel Preferences and History: Booking history, seat and meal preferences, room types, loyalty program memberships.
c. Payment & Transaction Data: Billing address, masked card details, invoice/tax documentation.
d. Device & Usage Information: IP address, browser info, geo-location, OS and device type, interaction logs.
Service Delivery, Customer Communication, Security & Compliance, Marketing & Personalization, User Support, Analytics & Performance
We do not sell your personal data. We only share your data with third parties under strict confidentiality agreements and for legitimate service reasons.
Travel Partners, Payment Gateways, Technology Providers, Government Authorities, Legal Advisors & Auditors.
Transfers adhere to UAE PDPL Chapter 4 using adequate jurisdictions, SCCs, or explicit user consent.
We apply strong physical, administrative, and technical safeguards to protect your data from loss, misuse, unauthorized access, or disclosure.
Data stored in secure UAE or GCC cloud environments with encrypted backups and E2E encryption.
RBAC, MFA, firewalls, malware/DDoS protection, regular audits and penetration testing.
Booking records (5 years), active account data, marketing consents until revoked, deletions upon legal eligibility.
Under the UAE Federal Data Protection Law, you are entitled to specific rights over your data:
Right to Access: Know what data we hold and how it’s processed
Right to Rectification: Request corrections to inaccurate or incomplete data
Right to be Forgotten: Request deletion when data is no longer necessary
Right to Restrict Processing: Temporarily limit processing in certain situations
Email: [email protected], Phone: +971 56 666 7665, Online form (Contact). Response within 30 calendar days.